How Ulliri Garden connects guest orders to pickup.
At Ulliri Garden in Tetovo, guests order from a QR menu, pay at the cashier and follow their order through preparation and pickup.
The service flow
- Guest orders
- Cashier confirms
- Team prepares
- Guest collects
The service challenge
The cashier is a natural bottleneck when choosing, ordering and paying all happen in the same queue. For the Garden, the service needs to keep orders accurate while giving the cashier and preparation team clear, connected work.
The Rendo workflow
Rendo connects these steps in one order flow. The guest submits from the QR menu, the cashier records payment, and the team handles preparation and pickup against that order.
Results
6,000+
orders processed
over a two-month period
Less waiting at the cashier
Guests choose and submit their order on their phone. The cashier can focus on payment instead of taking every item verbally.
More accurate orders
The items guests select are recorded directly in the order, giving the cashier and preparation team the same request to work from.
Order volume, summer availability and service improvements reported by the venue.
Ulliri Garden is the summer garden and ice cream space by Restaurant Ulliri in Tetovo. With more than 6,000 orders processed over a two-month period, the guest journey matters at every step. Rendo lets guests choose and submit from their phone, while payment stays at the cashier and preparation follows the same order. The venue uses two cashier POS terminals, including one that could serve QR-order payments when the other was busy.
Rendo fits our venue perfectly. Orders are more accurate, and guests spend less time waiting at the cashier.
Choosing before joining the payment queue
A QR menu gives guests room to browse at their own pace. They can make their choices before approaching the cashier, so the conversation at the counter focuses on confirming and paying for an order that already exists.
For the venue, the reported benefit is less time spent taking each order verbally and less waiting at the cashier. The cashier remains responsible for recording payment, while the guest has already entered the requested items.
The cashier confirms payment
Submitting the order is not the same as paying it. The guest pays at the cashier and staff record the payment. This keeps the payment record attached to the order rather than relying on a separate note or message.
Two cashier terminals for a busier service
Ulliri Garden uses two POS terminals. One could focus on guests who had already ordered by QR while the other handled the counter, giving the team another payment point when service was busy.
The team decides where to serve each guest. The benefit is a more flexible cashier setup, with the selected items and payment kept together in the order.
The same request, across every role
The guest’s choices do not have to be re-entered from a spoken order. The cashier works from the submitted request, and the preparation team receives the relevant items once payment is confirmed.
This gives the team a shared order record through service. The venue reports more accurate orders, with the request, payment and preparation status kept together.
The owner reported that the previous system could group ice cream orders and choices incorrectly. With Rendo, the guest’s selected items and options stay attached to the order, giving the cashier and preparation team a clearer request.
Preparation stays connected to the order
Eligible paid items enter the configured preparation flow. Kitchen or bar staff see the work relevant to their station, mark it ready and keep pickup status attached to the same order. Guests can follow the order’s status from their ordering screen.
A flow shaped around the venue.
The Garden uses QR ordering with payment at the cashier. For another venue, the starting point is its own service model: counter orders, guest QR orders or staff-managed table rounds. The menu, preparation stations and devices should be configured around that service.