Monthly software, one-time implementation and physical hardware stay separate so the quote reflects the venue you actually run.
What is included in the monthly plan?+
The monthly fee covers the tools shown for your plan. Setup and training are paid once. Hardware is quoted separately.
Can we start with one plan and upgrade later?+
Yes. You can change plan as your business grows and needs more ordering or kitchen tools. We explain what changes and what it costs before you switch.
Can Rendo work with my fiscal device?+
Rendo supports PF700 and PF550 fiscal devices with the correct configuration and testing at your venue. Fiscal devices and other hardware are quoted separately.
Do you support multiple locations?+
Yes. We plan the setup around your branches, staff and equipment. Test one location first, then agree how to add the others.
How does the annual offer work?+
Pay for 10 months of your selected plan and add-ons and use them for 12. Setup and hardware are separate.
How are Stock & Recipes and Purchasing priced?+
Stock & Recipes and Purchasing are optional add-ons on Core, Flow and Pro. Each costs MKD 999 per location per month. Purchasing requires Stock & Recipes, so both cost MKD 1,998 per location per month.
What changes for existing customers?+
Existing customers retain their agreed prices, access and any larger table allowances. The published catalogue applies to new agreements. Changes to an existing agreement are arranged with Rendo.
Can I add a self-service kiosk to my plan?+
Yes. Rendo Kiosk is a separate add-on at 999 MKD/month or 9,990 MKD/year per kiosk. Guests choose dine-in or takeaway, customize their order and pay at the counter. Base-plan preparation and pickup limits still apply. Hardware is quoted separately; availability depends on device setup and pilot acceptance.
Which sales reports and exports are included?+
Core includes basic reports covering up to 30 days per requested period; Flow extends this to 60 days. Both include CSV export. Pro covers up to 90 days and adds detailed hourly, category and product analysis, CSV/PDF exports and custom branding.
Do report limits delete older records?+
No. They limit the period covered by each sales report, including reports for historical dates. They are not data-retention or deletion limits. Shift history, cash safeguards and basic staff permissions are part of every plan.
What does the one-time setup fee include?+
Guided setup, menu configuration, supported device configuration, order and printing tests, and initial staff training within the agreed scope. Equipment, complex migrations, custom integrations and extra on-site work are quoted separately.
Can you help us switch from another POS?+
Yes. We review your current menu, equipment and available exports, then agree what can be transferred or entered in Rendo. Compatibility depends on the old system and file format. Historical sales, fiscal and accounting records are not automatically transferred; complex work is assessed and quoted separately.